GENO Wellness. Personal support for mind, body and everyday life.GENO Wellness
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This Privacy Policy explains how GENO Wellness Ltd. ("GENO", "we", "us") handles information when you use genoessence.com, the GENO Wellness customer app and related services (the "Service"). GENO is incorporated in Kenya and serves people across the East African Community, including Tanzania.
Separate policies apply to GENO Steps and GENO Provider.
GENO Wellness Ltd. is the data controller. Privacy questions and data rights requests can be sent to privacy@genoessence.com. Security disclosures can be sent to security@genoessence.com.
We may receive your device type, operating system, browser or app version, IP address, approximate region, first-party authentication token, diagnostic logs and notification token.
We do not collect precise GPS location, contacts, call logs or advertising identifiers. Camera or microphone access is used only when you deliberately start a feature that needs it, such as a live session.
We use information to operate your account, personalize wellness tools, match you with providers, process bookings and payments, deliver requested notifications, maintain security, investigate technical problems and meet legal obligations. Marketing communication requires consent and can be turned off.
When you book a provider, that provider receives the information needed to deliver the service, such as your display name, appointment details and notes you choose to share. Providers do not receive your payment credentials or unrelated wellness records.
Information may also be disclosed when a valid legal order requires it, or as part of a corporate reorganization under the same privacy commitments. GENO does not share personal information for behavioural advertising.
GENO uses encryption in transit and at rest, one-way password hashing, restricted access controls, audit practices and security review. No internet service can guarantee perfect security. Where the law requires it, GENO will notify the appropriate regulator and affected people of a qualifying personal data breach.
Profile and wellness entries are kept while your account is active or until you delete them. Booking and transaction records may be retained for the period required by tax or financial law. Diagnostic records and backups are removed on rolling schedules.
You can begin account deletion from the Service or visit Delete Your Account. Records that must be retained by law are separated from the live service and kept only for the required period.
Some service providers may process data outside Kenya or Tanzania. GENO applies contractual, technical and organizational safeguards required by applicable East African data protection laws.
Depending on the law that applies to you, you may ask to:
Tanzanian users have rights under the Personal Data Protection Act, 2022. Send requests to privacy@genoessence.com.
The Service is not directed at children under 13. People under 18 in East African jurisdictions may use the Service only with appropriate parent or guardian consent where required by law.
The web service uses first-party cookies needed for sign-in, security and preferences. GENO does not use third-party advertising cookies, behavioural tracking pixels or session recording tools.
GENO may update this Policy when services or legal requirements change. Material updates will be communicated through the Service or the email address associated with your account.
