Question 1

What is GENO Wellness?

Accepted Answer

GENO is a digital mental health and wellness platform for individuals and providers. Individuals can track daily wellbeing, follow guided programs, explore self-care resources and book sessions with available certified therapists, coaches and wellness professionals.

Question 2

Is GENO Wellness free to use?

Accepted Answer

Creating an account and using core tracking tools, mood logging and self-care resources is free. Provider sessions are paid separately, and the provider’s price is displayed before you book.

Question 3

What can I track in GENO Wellness?

Accepted Answer

You can record areas such as mood, stress, sleep and daily habits. These check-ins help you review patterns and understand how routines may relate to your overall wellbeing.

Question 4

How do I book a session with a provider?

Accepted Answer

Sign in to the customer app, explore available provider profiles and review their services, experience, pricing and availability. Choose a suitable time and follow the booking steps shown in the platform.

Question 5

Can I cancel or reschedule a session?

Accepted Answer

Available cancellation and rescheduling options depend on the provider’s policy and the timing of your request. Review the booking details in your account before confirming or changing a session.

Question 6

Is my wellness information private?

Accepted Answer

GENO uses safeguards to protect personal information in transit and at rest. GENO does not sell personal wellness information to third parties, and relevant session information is limited to you and providers you choose, subject to the privacy policy.

Question 7

What types of professionals can I find?

Accepted Answer

Provider availability can include therapists, counsellors, psychologists, wellness and life coaches, nutrition professionals, mindfulness practitioners and other certified wellness professionals.

Question 8

Can I use GENO anywhere in Tanzania?

Accepted Answer

GENO’s digital wellness tools can be used anywhere you have suitable internet access. Provider locations, service formats and availability vary by professional.

Question 9

Is GENO an emergency or crisis service?

Accepted Answer

No. GENO supports ongoing wellness and is not an emergency-response service. If you or another person is in immediate danger, contact local emergency services or an appropriate crisis-support organization.

Question 10

How do I become a provider on GENO?

Accepted Answer

Create an account in the GENO Provider portal and submit your professional details, qualifications and credentials. The GENO team reviews applications and may request more information before approving a profile.

Question 11

Who can apply as a wellness provider?

Accepted Answer

Qualified therapists, counsellors, psychologists, coaches, nutrition professionals, mindfulness practitioners and other certified wellness professionals can apply. You must provide valid credentials for the services you offer.

Question 12

What does it cost to join as a provider?

Accepted Answer

Provider registration does not require an upfront subscription. Applicable platform fees connected to completed services are presented through the provider portal and relevant terms.

Question 13

Can I set my own session prices and schedule?

Accepted Answer

Yes. Providers can set session pricing, define recurring availability, block unavailable dates and manage booking policies through the provider portal.

Question 14

How do provider payouts work?

Accepted Answer

Eligible earnings can be withdrawn using supported payout methods, including M-Pesa and bank transfer. Current processing requirements and any applicable fees are shown in the provider portal.

Question 15

What can I manage in GENO Provider?

Accepted Answer

GENO Provider brings together your professional profile, clients, sessions, bookings, availability, earnings and practice insights in one provider-focused dashboard.

Question 16

How does GENO help clients discover me?

Accepted Answer

Approved provider profiles can be shown to wellness seekers who are exploring professionals by service, experience, location and availability. A complete, accurate profile helps clients make an informed choice.

Question 17

What are my responsibilities as a provider?

Accepted Answer

Providers must keep credentials and profile information accurate, protect client information, follow applicable professional requirements and deliver only services they are qualified to provide.

Question 18

What is GENO Steps?

Accepted Answer

GENO Steps is an Android wellness companion focused on daily movement. It helps you track steps, review progress history and join private challenges with friends.

Question 19

Where can I download GENO Steps?

Accepted Answer

The official current Android release is available through the GENO download page. That page links directly to the GENO Wellness release repository.

Question 20

What Android version does GENO Steps require?

Accepted Answer

The current GENO Steps release requires Android 8.0 or newer.

Question 21

Why does GENO Steps request activity permissions?

Accepted Answer

Activity and health permissions allow the app to count or import step information when you choose to enable those features. Review each Android prompt and the GENO Steps privacy policy before granting access.

Question 22

Can I delete my GENO Steps account?

Accepted Answer

Yes. Use the account deletion page to submit a deletion request for the account and associated personal data, subject to legal or security retention requirements explained in the policy.

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